Frequently Asked
Questions about okjli

KYC stands for Know Your Customer. It is a mandatory identity verification process required by PAGCOR and Philippine anti-money laundering regulations. okjli requires all players to complete KYC before making their first deposit or withdrawal. This process protects you and ensures that only verified adults aged 21 and above can access real-money gaming on the platform.

okjli accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• SSS / UMID Card
• Driver's Licence (LTO)
• PRC Professional ID
• Voter's ID

You will also need to complete a selfie liveness check to confirm that the person registering matches the submitted ID. All documents must be clear, valid, and unexpired.

Most KYC verifications at okjli are completed within 24 hours. In some cases, particularly during peak periods or if additional document review is required, it may take up to 48 hours. You will receive an email notification once your verification is complete. If you haven't heard back after 48 hours, please contact our support team via live chat.

No. Each player is permitted to hold only one okjli account. Creating multiple accounts is a violation of okjli's Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team for assistance.

okjli supports the most popular payment methods used by Filipino players, including:

• GCash — instant deposits and withdrawals
• PayMaya — fast and secure e-wallet transfers
• BPI — online banking transfers
• BDO — online banking transfers
• Metrobank — online banking transfers

All transactions are processed in Philippine Peso (PHP ₱). okjli does not currently accept cryptocurrency or international payment methods.

The minimum deposit at okjli is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though very large deposits may be subject to additional verification as part of our AML compliance obligations.

Withdrawal processing times at okjli depend on your chosen payment method:

• GCash / PayMaya: Typically within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

All withdrawals are subject to a security review. First-time withdrawals may take slightly longer as our team verifies your account details. The minimum withdrawal amount is ₱500.

okjli does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, particularly for bank transfers. We recommend checking with your payment provider for their current fee schedule. okjli has no control over third-party fees charged by GCash, PayMaya, BPI, BDO, or Metrobank.

okjli offers a welcome bonus package for new Filipino players who complete registration and KYC verification. The welcome offer typically includes a deposit match bonus on your first deposit, plus free spins on selected slot games. Specific bonus amounts and wagering requirements are detailed on the Promotions page. All bonuses are subject to okjli's standard bonus terms and conditions.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always check the specific terms of each offer before claiming.

No. Bonus funds at okjli are subject to wagering requirements and cannot be withdrawn until those requirements are fully met. Your real-money balance and bonus balance are tracked separately in your account. You can always withdraw your real-money balance at any time, subject to the standard minimum withdrawal amount of ₱500.

okjli offers a wide variety of games for Filipino players, including:

• Slot games — hundreds of titles from leading providers, including classic 3-reel slots, video slots, and jackpot slots
• Bingo — multiple bingo rooms with different ticket prices and prize pools, running around the clock
• Live Casino — real-time table games including baccarat, roulette, blackjack, and dragon tiger with live dealers
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• Sabong — online cockfighting available to eligible players

Yes. All games available on okjli use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. okjli operates under PAGCOR regulation, which requires all games to meet strict fairness and integrity standards. The published Return to Player (RTP) percentages for each game reflect the long-term statistical payout rates.

Absolutely. okjli is fully optimised for mobile play on both Android and iOS devices. You can access all games, manage your account, make deposits and withdrawals, and contact support directly from your smartphone or tablet browser — no app download required. The mobile experience is designed to be smooth and responsive, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

The minimum age to register and play at okjli is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory for all players. Anyone found to have misrepresented their age will have their account permanently suspended and any winnings forfeited. okjli takes its 21+ policy very seriously to protect young Filipinos from the potential harms of gambling.

okjli provides a full suite of responsible gaming tools accessible from your account settings, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion. You can also contact our 24/7 support team via live chat to request any of these tools immediately. For more details, visit our Responsible Gaming page.

Self-exclusion is a voluntary tool that allows you to block yourself from accessing your okjli account for a set period — from 24 hours up to permanent exclusion. Once a self-exclusion is in place, it cannot be reversed until the exclusion period ends. To request self-exclusion, go to Responsible Gaming in your account settings, or contact our support team via live chat or by emailing [email protected]. Your request will be processed within 24 hours.

okjli's customer support team is available 24 hours a day, 7 days a week — including Philippine public holidays. You can reach us via:

• Live Chat — the fastest way to get help, available directly on the okjli website
• Email — send your query to [email protected] and expect a response within 24 hours

Our support team is fluent in English and Filipino, so feel free to write in whichever language you're most comfortable with.

To reset your okjli password, go to the okjli Login page and click "Forgot Password." Enter the email address associated with your account and you'll receive a password reset link within a few minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our support team via live chat and we'll help you regain access to your account securely.

If your withdrawal has been pending beyond the standard processing time (3 hours for GCash/PayMaya, 3 business days for bank transfers), please contact our support team via live chat with your withdrawal reference number. Common reasons for delays include pending KYC verification, a mismatch between your account name and payment method name, or a high volume of withdrawal requests during peak periods. Our team will investigate and resolve the issue as quickly as possible.